1. Who we are
Bsurv is a limited company registered in England and Wales (company number 13506684). For data protection purposes, we act as the controller of personal data collected through this website and during enquiries and client work.
Our registered address is 6 Layton Park Drive, Rawdon, Leeds LS19 6PH, United Kingdom.
2. What data we collect
We may collect the following categories of personal data:
- Contact details, such as name, email address, phone number, and postal address.
- Enquiry details, such as the message you send, property address, and any information you provide about your project.
- Client and project information, such as site details, photographs you provide, meeting notes, instructions, and documents created during the service.
- Payment and invoicing information, such as billing name, billing address, invoice references, and payment status.
- Website usage data, such as pages viewed, time on page, device type, browser, and approximate location (city or region level).
- Technical data, such as IP address and cookie identifiers.
If you choose to share personal data about another person, you confirm you have their permission to do so.
3. How we use your data
We use personal data to:
- Respond to enquiries and provide quotes.
- Arrange visits, access, and site work.
- Deliver services and provide reports or other agreed outputs.
- Manage contracts, invoicing, and payments.
- Send service communications, for example appointment details or updates about an ongoing instruction.
- Improve our website and content based on usage patterns.
- Maintain security, prevent fraud, and protect our systems.
We do not sell personal data.
4. Our lawful bases
Under UK GDPR, we rely on one or more of the following lawful bases:
- Contract, when we need to process data to provide a service you have instructed, or to take steps at your request before entering into a contract.
- Legitimate interests, when we run our business, respond to enquiries, improve our website, and keep systems secure, provided your rights do not override those interests.
- Legal obligation, when we must keep records or comply with legal or regulatory duties.
- Consent, when you choose to accept optional cookies or subscribe to marketing emails, if used.
6. International transfers
Some providers may process personal data outside the UK. Where that happens, we use appropriate safeguards, such as an adequacy decision or standard contractual clauses.
7. How long we keep data
We keep personal data only for as long as needed for the purpose it was collected, including responding to enquiries, delivering services, keeping business records, and meeting legal obligations.
- Enquiries: we typically keep enquiry records for up to 6 months unless you become a client.
- Client records: we typically keep client records for up to 3 years after the work completes, depending on the service and record keeping duties.
- Invoices and payment records: we keep these for as long as required for accounting and tax purposes.
8. How we protect data
We use reasonable technical and organisational measures to protect personal data, including access controls, secure hosting, and good practice around passwords and device security.
No system is fully risk-free. If you suspect a security issue related to your data, please contact us promptly.
9. Your rights
Under UK GDPR, you have rights including:
- The right to access your personal data.
- The right to correct inaccurate or incomplete data.
- The right to request deletion in certain situations.
- The right to restrict processing in certain situations.
- The right to object to processing based on legitimate interests.
- The right to data portability where processing is based on consent or contract and carried out by automated means.
- The right to withdraw consent at any time where processing is based on consent.
To exercise your rights, contact us using the details at the end of this policy.
11. Complaints
If you have concerns about how we handle personal data, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
12. Contact
Email: info@bsurv.co.uk
Phone: 07809 365510
Address: 6 Layton Park Drive, Rawdon, Leeds LS19 6PH, United Kingdom